Return and Refund Policy

Prendimico, we are committed to ensuring your satisfaction with our products. Due to the custom nature of print-on-demand items, our return and refund policy is as follows:

1. Eligibility for Returns and Refunds

• Damaged or Defective Items: If your product arrives damaged or with a manufacturing defect, please contact us within 30 days of delivery. Provide your order number and clear photos of the issue.
• Incorrect Items: If you receive an incorrect item, notify us within 30 days of delivery with your order details and photos of the received product.
• Non-Returnable Items: Customized products are non-returnable unless they are defective, damaged, or incorrect.

2. Return Process

• Contact Us: Reach out to our customer service at [Insert Contact Information] within the specified timeframe.
• Provide Documentation: Include your order number, a description of the issue, and relevant photos.
• Resolution: Upon verification, we will offer a replacement or a full refund, including any shipping costs incurred.

3. Refunds

• Processing Time: Once approved, refunds will be processed to your original payment method within 5-10 business days, depending on your financial institution.
• Shipping Costs: If the return is due to our error (e.g., defective, damaged, or incorrect item), we will cover the return shipping costs.

4. Exchanges

• Defective or Incorrect Items: We will replace items if they are defective, damaged, or incorrect. Contact us at [Insert Contact Information] to initiate an exchange.

5. Non-Returnable Situations

• Buyer’s Remorse: We do not accept returns or offer refunds for situations involving buyer’s remorse or incorrect size selection. Please refer to our sizing guides and product descriptions before making a purchase.

6. Contact Information

For any questions or concerns regarding our return and refund policy, please contact us at:

• Email: [Insert Email Address]
• Phone: [Insert Phone Number]
• Mailing Address: [Insert Mailing Address]